Effective Date: [05-june-2025]
At ExelligentTP, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your order, we’re here to help.
1. Eligibility for Refunds
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Products/services must be unused and in the same condition that you received them.
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A refund request must be made within 7 days of the delivery date.
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Proof of purchase (invoice or order confirmation) is required.
2. Non-Refundable Items
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Customized or personalized items.
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Digital products or downloads.
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Services that have already been rendered or partially completed.
3. Refund Process
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To initiate a refund, please contact us at exelligenttp@gmail.com or call us at (+91) 973-9222-649 with your order details.
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Once your return is received and inspected, we will notify you of the status of your refund.
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If approved, the refund will be processed to your original payment method within 7-10 business days.
4. Late or Missing Refunds
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If you haven’t received a refund yet, first check your bank account again.
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Then contact your credit card company or bank. There is often some processing time before a refund is posted.
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If you’ve done all of this and still have not received your refund, please contact us at exelligenttp@gmail.com.
5. Shipping Costs
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Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
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Shipping costs are non-refundable.
6. Damaged or Defective Items
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If you receive a damaged or defective item, please contact us immediately with photos and order details. We will offer a replacement or refund based on the situation.
7. Contact Information
ExelligentTP
Jain Galli, Near Jain Temple,
Atpost Tq – Aland, District – Kalaburgi,
Pincode – 585302, India
📧 exelligenttp@gmail.com
📞 (+91) 973-9222-649